Thanks for your reply, Tom_Ring.
Your products display the same problem that very many manufactured products show: the customer cannot identify the product because the product does not show the exact model in a clear manner in a prominent place.
So, when I as the customer try to get downloads, or any kind of assistance from the manufacturer, I cannot see My Product from the list displayed on the manufacturers web site.
This is especially frustrating in the case of this particular product for the following reasons:
My 4 year old, low-spec smartphone simply refuses to register the QR code, because it’s far too small. So I can’t discover the product that way.
Confusing product designations. You say there are two products that I might have: “Ring Video Doorbell Generation 2” and “Ring Video Doorbell 2”, and that they are completely different. So why are these very different products given designations that sound almost exactly the same? It looks like you have designed customer confusion right into the product!
Your app on my smartphone did connect to the Ring doorbell, because the doorbell said it did, before your app said there was a problem. For goodness sake, if YOUR app can communicate with YOUR Video Doorbell, it should be able to idently YOUR model number? But it can’t. So, what chance do I have of identifying the model?
I quoted the product ID I thought might be useful to you at the very start of my message. Look, it says “Ring Video Doorbell 2 Model 5UM5E5”. But even you can’t tell me from this information what product I have. Again, what chance do I have?
Please guys at Ring, get your act together:
* CLEAR model designations.
* NON CONFUSING model designations.
* GET YOUR APP to recognise the model, don’t expect the customer to spend 2 hours mucking about trying to solve YOUR problems.
This kind of model-confusion nonsense happens far too many times with far too many manufacturers.
I have returned the product and received a full refund, so I am now an ex-Ring customer, and likely to remain so for a very long time.