Can't answer doorbell, live works, record works, doorbell rings but cannot answer the doorbell

My Ring Pro Doorbell will record motion, it will ring my doorbell, I can go live HOWEVER, when someone Rings my doorbell and I try to look to see who it is the video will sit and spin the whole time. My Signal Strength is RSSI - 35, my internet speed is 400mb download, and 10 mb upload so I should have fast enough speed to do whatever. My mesh router is 13 feet away. I can watch any of my cameras live. I can even watch multiple cameras live and my doorbell is up to date. I am at a loss.

Hi @kirby. I have a few suggestions that might help! First, as a test, connect your Ring Pro to a WiFi Hotspot and test to see if this will allow you to answer a Ring event. If it does, you’ll need to make some adjustments to your router. You can start with changing the WiFi channels and using the correct ports and protocols. Let me know how this goes for you!