I have the original ring doorbell and the app on my Iphone. I’m finding that when someone is at the door, by the time I find my phone, open the app, and press a couple of buttons to get to the answer page the person has left the front door thinking no-one is home.
This is very frustrating and making the product worthless - does anyone know how to speed up the answer process?
Hi @SteveD61, have you heard of our Rapid Ring app? You can learn more about it here and I recommend downloading it and giving it a try! It should be exactly what you’re looking for so you can have faster load times to answer anyone at your door. Hope this helps!
After spending hours with no success working with Ring support (even though they tried) I fumbled upon the fix!
All you need to do is go into your Ring app and disable the external doorbell.
Devices / Doorbell / Device Settings / General Settings
Change internal doorbell settings to none and test
This worked for myself and a few friends who couldn’t ever answer their door before the person left and now it works every time.
If I enable the legacy door bell it stops working again.
This might not help if you need that external doorbell however you can use the Ring chime as a work around until Ring gets this fixed
Good luck as this was very frustrating for a quite some time !
How silly is it to create a new app if something is not working instead fix the primary app if any problem like this. What happen if something else happen, create third app? how about send a good update to originally app