I cannot login to my account using Chrome on my home computer. I can use Chrome on my work laptop. I can use Edge.
I have cleared cache, updated, restarted, still nothing.
My work laptop has more limitations than my home computer, yet I can use that.
I have tried to call RING help, they are of no use. I don’t want to install more software just to access cameras.
Does anyone have any suggestions? I don’t use a VPN and don’t autofill. I want to use my Chrome browser.
This is the image I receive but I have edited out the email addy.
Hi @2Gill. Which version of Google Chrome are you currently running? I’d recommend checking that you have the most current version installed. Open a brand new tab and navigate to Ring.com to log in. You should be able to enter your email address, hit Continue, and then enter your password.
Hello and good morning.
I am running the most up to date browser on my home computer - DOESN’T WORK.
I am running veer 114.0.5735 on my work computer - THAT WORKS.
So updating the browser isn’t a valid solution.
Your response says to… “Open a brand new tab and navigate to Ring.com to log in. You should be able to enter your email address, hit Continue, and then enter your password.”
I can do that now, easily. The problem is that after pressing the login button, I get the message, Your session has expired, please try again.
If I can login on MS Edge, Apple iPhone iOS, Chrome (at work), what settings can I be missing at home to cause this error.
I have turned off all MS Security settings and still nothing works. However, as previously stated, if I run MS Edge, it works perfectly but I don’t want to run two different browsers at the same time.
Please let me know when there is a technician that can offer to look at deeper settings and we can discuss.
Thank you.
@2Gill The Ring Community is a public forum, so we’re able to assist with general troubleshooting tips and tricks. For more advanced troubleshooting assistance, it would be best to get in touch with our support team. They can assist with reviewing your browser settings to see what could be causing this issue.
I have tried that in the past and they don’t have any idea. TBH, it was very difficult trying to relay the problem to them and understanding their repsonse. All in all, their troubleshooting didn’t work.
