Cant access live view on stick up cam

My problem with connecting is as long as my phone is in the same room, my stick up camera works fine but if i leave the house it says its not connected to the internet. Even though the tv is and a separate camera is connected. I have downloaded the newest ring app and the camera says it up to date

Hi @wincup. I would recommend trying the following steps for your concern:

If you have tried these steps and are still having the same concern, give our support team a call for further assistance.