My problem with connecting is as long as my phone is in the same room, my stick up camera works fine but if i leave the house it says its not connected to the internet. Even though the tv is and a separate camera is connected. I have downloaded the newest ring app and the camera says it up to date
Hi @wincup. I would recommend trying the following steps for your concern:
Verify that your Camera has good signal strength.
Reboot your router by powering it off for a few seconds and plugging it back in.
If you have tried these steps and are still having the same concern, give our support team a call for further assistance.