Ring Security Cameras
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W
Cant access live view on stick up cam
live-view
troubleshooting
wireless-security-cameras
My problem with connecting is as long as my phone is in the same room, my stick up camera works fine but if i leave the house it says its not connected to the internet. Even though the tv is and a separate camera is connected. I have downloaded the newest ring app and the camera says it up to date
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17-10-2023 01:51:44
Responses (1)
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Justin_Ring
Hi @wincup. I would recommend trying the following steps for your concern: - [Reboot your Camera using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Video-Doorbell-or-Security-Camera). - Verify that your Camera has [good signal strength](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229). - Reboot your router by powering it off for a few seconds and plugging it back in. If you have tried these steps and are still having the same concern, give our [support team](https://support.ring.com/hc/en-us/articles/360036196372) a call for further assistance.
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18-10-2023 05:47:35
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