Cant access live view on 4G

Ring Door bell 2, I can access the live view from my door bell when I am on wifi at home or away, but when I am on 4g, I will just receive the notification but can’t access the live view. Since I can get the live view when I am on any 3rd party wifi, there is no issue with device internet connectivity. My phone download and upload speed is 25mbps/10mbps. I have already tried re installing the ring app on my phone but with no luck.

Hi there, @mmanocha! As your Video Doorbell is operating on wifi, this is a great sign that the device, network, and Ring app are working as intended. The best next step will be to ensure your cellular data plan allows for video streaming and that there is not a vpn enabled. Feel free to let us know how this goes! :slight_smile: