Ring Video Doorbell
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Cannot view event history motion videos
app-settings
When I try to view a motion from the event history, the instance will not play back a video despite me clicking on the row.
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24-06-2021 04:37:23
Responses (3)
M
Hi there, neighbors. Any time video concerns occur, the best thing to check is the wifi connection during that time. This can be seen in the device health of your Ring app as RSSI. Check out our [Community post](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229) for tips on optimizing this signal strength.
Please also ensure your Ring device is subscribed to a Protect Plan by logging in at Ring.com via web browser, and visiting your plans section. While logged in via web browser, check your event history there to ensure events are playing from there. This can rule out many variables. If you have any vpn enabled on your mobile device, please disable it. Feel free to let us know how this goes! :)
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24-06-2021 11:06:59
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sammieb
1
24-06-2021 05:58:31
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