Cannot set up Stick Up Cam

I have 4 Ring devices that connect without issue, including a range booster, but I cannot get the Stick Up Cam to connect. I have had it for months and have tried over and over again but it has never connected. The step that tells me to go into my phone’s wifi and connect to the Ring network is where I get hung up, as the network never appears. I ended up buying a Chime Pro this week to extend the wifi for the camera. The Chime Pro connected in minutes, the Ring network appeared on my phone. So I plugged in the camera next to it, and the Chime Pro sees it, but the step that tells me to go into my phone’s wifi and look for the Ring network still doesn’t work. The network literally appeared an hour ago for the Chime Pro, but not for the camera which is plugged in directly next to it. What is going on here?

Hi @GiniBean. If you are unable to see the Ring Network on your phones wifi list, your Stick Up Cam might not be in setup mode. You can reset the Cam by pressing and holding the setup button for 20 seconds, then releasing. This should enable it to enter setup mode. Also, make sure you have bluetooth turned off and you are not near any wireless printers, as these can cause interference during setup. I hope this helps!

I had this issue with the stick up cam as well. No matter what I did I could not get it to connect to my home network, or any other network to be exact. Level 2 Ring support stepped in and acknowledged it appeared that a firmware issue caused the connection problem. I ended up going with a different cam. I have heard this has happened before with stick up cams.

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So far this has not worked. I have put the camera in set up mode several times over the last few months, where it blinks blue, but it never connects. My phone does not have Bluetooth enabled, and there are no printers nearby.

Hi @GiniBean. If the above steps didn’t seem to help any, you may need to call support as @Mishimoto did. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.