Cannot reconnect ring outdoor sounder/siren

Hi,
I’ve had my sounder running fine but then removed from wall to install a battery pack not not reconnecting. So removed from my account but now I cannot get it to link back on my account. I just need help please I’ve tried everything aaarrrthhhhh

Hi @Inixon79. If you removed this from your account, you may need to reset the Z-Wave signal on the Outdoor Siren, then re-add it to your Base Station. This is something our support team can help you with. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.