Cannot purchase Ring Protect plan

there is no town / city listed at the home icon therefor i cannot access to purchase protect plan

Hi @user19412. Can you share a screenshot of what you’re seeing on your end? Are you on a mobile phone or a computer? To purchase a Ring Protect plan on your phone, you can follow the steps below on a web browser:

  • From a web browser, log in to your Ring account.

  • Select Unsubscribed Devices. You’ll see a list of devices that aren’t covered by a plan.

  • Select Subscribe.

  • Choose a Ring Protect Plan and the devices you want coverage for.

    • If you selected multiple devices and choose Basic, then the price of Basic will be charged for each device.
    • Ring Protect Plus covers all cameras and doorbells at a location for one price.
    • Ring Protect Pro covers all doorbells, cameras, and alarms at a location for one price.
  • Select a monthly or annual payment option.

  • Enter your payment information and check out.

  • Review your order and select Purchase.

You can follow the steps above from a computer as well. It’s also important to note that you must be the owner of the Ring devices to purchase a Ring Protect plan for them. If you are a Shared User, you won’t be able to purchase a Ring Protect plan. I hope this helps! :slight_smile: