Responses (3)

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Tom_Ring
Hi @mickpacker. This Help Center article [here](https://support.ring.com/hc/en-us/articles/360030333671-How-to-Subscribe-to-the-Ring-Protect-Plan) will outline the process for adding a second Ring Protect Plan to a new device. Once you've logged into Ring.com, you can select the Protect Plan tile. Let me know if this helps!
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15-06-2021 18:17:22
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Tania2

Hi, I read the article but when I follow the instructions it doesn’t give me an option to purchase another basic plan only protect plus plan.

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20-07-2021 12:04:02

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Tom_Ring

Hi @Tania2. How many devices do you currently have on a Ring Protect Basic Plan? Can you upload a screenshot of the error you are receiving so I can share this with my team? This will help us identify any underlying issues.

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20-07-2021 19:51:24

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kimh

Hi Ring, We recently bought a second camera, so we now have 2 (and a doorbell). I would like to add a Basic Plan to the new camera but as the other users only have the option to select Protect Plus. I have read the guide to adding a plan, but still cannot find a Subscribe-button anywhere for the new camera.

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14-08-2021 07:04:23

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Caitlyn_Ring

Hi @kimh, happy to chime in here. If the steps in the Help Center Article aren't working for you, I'd recommend reaching out to our support team so they can help get another Basic plan set up for you. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)

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16-08-2021 19:45:52