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Cannot "live" view cameras on Edge as of 2 days ago. Also, no timeline view
Hi, As of two days ago I cannot view the live view on any cameras that are on live view. I toggeled one camera to the cloud recordings and I could enable live view. Once I put it back on edge, no live view. There also is no recordings present even though the snapshots are still recorded. I still also get events.Any ideas what might have changed?
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21-02-2022 23:25:50
Responses (2)
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Caitly_Ringit is also happening to me... I also have a ticket opened for the last 2 months where I have to reboot the base station after 6 hours for any videos to save... I sent a follow up email to the tech and got nothing but a generic email back from the system with instructions to start a ticket??? really getting frustrated.
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01-02-2023 02:01:30
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CHi @JasBur. I'd recommend following up with our [support team](https://support.ring.com/hc/en-us/articles/213608406) directly, since you have a ticket opened already. We won't be able to see that on our end, as the Ring Community is a public forum, but our support team can check if there are any updates.
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01-02-2023 16:51:47
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Caitlyn_Ring
Hey neighbors. Utilizing [Ring Edge](https://support.ring.com/hc/en-us/articles/6046433972500-Troubleshooting-your-Ring-Edge) should not cause any issues with the Live View. If you are unable to access the Live View with Ring Edge enabled, confirm that your Camera is connected to the same network as your Ring Alarm Pro. If you have another network using the same credentials, you may want to consider changing the credentials of the other network to prevent your Camera from connecting to the wrong network. If this concern persists, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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30-01-2023 19:10:50
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