Cannot get notifications on Amazon Echo Show 10

I have done everything I can think of at this point. I have added the skill on my Alexa app, gone through all the prompts to get it to connect to my Amazon account. Once doing that, I am able to see the camera, by just saying "Alexa Show me ______". Now, I go into the RING app and I need to "search for Alexa-enabled devices". It continuously tells me that "no eligible devices were found" and to open the Alexa app. I have done this 3 times now. Disabling the skill, re-enabling it, starting the cycle all over again until I get to the ring app portion. I should mention, in the beginning they were on 2 different wifi networks. Now, they are on the same network, same issues. They are also using the same email as I heard that may cause an issue. In the Alexa app, I have everything turned on for the ring doorbell (motion, doorbell, etc notifications) and I have DND off. In the Ring app, the same thing. All notifications are ON. I have the Ring Doorbell 4 and the Echo Show 10. I don't know what I'm doing wrong at this point. I am beyond frustrated. I made sure even my phone was on the same network as the 2, in case that was an issue as well. Please, someone tell me what I can do to get my motion alerts and everything?