My floodlight cam lights are in a light group, which I want to delete (as it used ot be, I never used to have them ina. group).
So I go to ‘Delete group’ and I see this:
This group still contains devices. Please move all devices to another group before deleting.
That’s fine, so I go to Edit Group, and then uncheck the light. It asks me Where are you moving this device? I select Remove from group. And then press Save. Says Group updates saved, and returns to the previous screen.
But nothing has changed, the group is still there, if I go to edit the group again, the device is checked back ON.
So I’m stuck in a cycle bug where I cannot remove my device froma group, so I can delete the group.
Why isn’t this doing what it’s supposed to do?
Further more, when are Ring going to actually put their staff back on support chat? Surely they’re not allowed to completely remove all their support staff when they don’t need to? It makes no sense why there’s no chat agents anymore. They can work from home.