Both of my battery powered stick cams have lost wifi connection and cannot reconnect thru the app. No changes to my wifi, all other devices connecting fine. Have restarted my network, Uninstalled and reinstalled the app, restarted my phone but no success
Hi @WJDuerr. Is there a specific spot in the reconnection that they are failing at? How far away from the internet router are they? Try bringing them close to your router and performing a reset on them. You can do this by pressing and holding the setup button for 20 seconds, then releasing. This should allow you to connect.
Have the same problem without issue.
I am sincerely disappointed.
Hi @bimexcv. It would be helpful if you could answer the questions in the previous reply by Tom_Ring. Knowing which Ring device you have, and what part of the connection process you’re getting stuck at will help us provide relevant troubleshooting information.