Cannot connect to internet

new phones. video doorbell pro offline. Cannot get connected to internet. Tried the reset button on side of doorbell. Doorbell worked fine before. reconnect to internet not presenting as an option

Hi @jewellbox. If your Doorbell Pro is offline and not reconnecting to wifi, try the following steps:

  • If you do not see the option to reconnect it to wifi, verify that you are using the account that is set up as the owner. Shared Users cannot reconnect the device to wifi.

  • Reboot your Pro by pressing and holding the setup button for 20–25 seconds.

  • Reboot your router by unplugging it for a few seconds and plugging it back in.

We also have this Help Center page here with other steps to try. If you have tried all the steps I have mentioned as well as the ones mentioned in the Help Center article and are still having the same concern, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.

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