Hi @jewellbox. If your Doorbell Pro is offline and not reconnecting to wifi, try the following steps: - If you do not see the option to [reconnect it to wifi](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Video-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network), verify that you are using the account that is set up as the owner. Shared Users cannot reconnect the device to wifi. - Reboot your Pro by pressing and holding the setup button for 20–25 seconds. - Reboot your router by unplugging it for a few seconds and plugging it back in. We also have this Help Center page [here](https://support.ring.com/hc/en-us/articles/217240386-In-App-Setup-Failing-Repeatedly) with other steps to try. If you have tried all the steps I have mentioned as well as the ones mentioned in the Help Center article and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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