Cannot connect device to WiFi

Over the past few days both ours and my parents doorbells are showing as this device is offline, we have tried connecting them and they won’t , is there an ongoing issue as this is over two households

I have been having the same issue. When I try to connect my ring to our home wifi, it cannot complete the setup. Router has been reset multiple times. Issue only started 2 days ago. Using 2nd gen ring.

So I was able to hard reset my unit by holding the orange button down for 20 sec. After the reset I was able to connect my device to the home network.


My orange button wont depress

Great steps to take, and thank you for sharing. If the reset, and ensuring your battery is charged, did not help with reconnection, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.