Cannot connect device to WiFi

Products Video Doorbells
1

Over the past few days both ours and my parents doorbells are showing as this device is offline, we have tried connecting them and they won’t , is there an ongoing issue as this is over two households

2

I have been having the same issue. When I try to connect my ring to our home wifi, it cannot complete the setup. Router has been reset multiple times. Issue only started 2 days ago. Using 2nd gen ring.

3

So I was able to hard reset my unit by holding the orange button down for 20 sec. After the reset I was able to connect my device to the home network.

3 Likes
4

My orange button wont depress

5

Great steps to take, and thank you for sharing. If the reset, and ensuring your battery is charged, did not help with reconnection, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.