Cannot add Yale Smart Lock to app

I am trying to add my Yale Smart Lock (sometimes referred to as YRD100, sometimes B1L) to the app following the instructions which involve removing the battery cover and holding a sync/broadcast button until it beeps twice. I’ve done this several times; however, the Ring iOS app seems stuck in the “listening for device…” state and never seems to find the lock. I’ve tried this several times, doing a factory reset on the lock, etc. to no avail. Has anyone experienced this issue or been successful pairing this lock with their system? Compatibility was a huge driving factor in my investment in this system and I’ve already had to replace existing doorbell chimes, transformers, etc. to get things working–I really don’t want to spend another $150+ replacing my door lock. Any help is much appreciated, thank you!

Hi @robbymarston. You’ll need to make sure that the model of smart lock you have is compatible with the Ring Alarm system, which you can check in our Help Center Article here. If it is not compatible, that would be why you’re experiencing this concern. If it is listed as compatible, I would recommend reaching out to our support team directly for further assistance in getting your smart lock set up. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile:

Hi @Caitlyn_Ring, thanks for your response. The model is the Yale Keyfree Push Button Deadbolt B1L (YRD110) which is listed as compatible. That said, I’ll give the support team a call ASAP and see if they have any suggestions. Thanks again!

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I have similar challenges with Yale YRD120 which is listed as compatible. What did you do additional to add YRD110.

Appreciate if you can provide me some help.