Cannot activate ring 2 doorbell

We have disconnected the doorbell from our apps, fully charged the battery (tried 2 other new, fully charged batteries) and even did a hard reset. Device does not respond with flashing lights to activate. Do we just have a dud that was a complete waste of money?

Hi @Cbrown611, have you reached out to our support team here about this concern? Since you’ve exhausted most of the steps needed to ensure it’s not the battery that’s causing the device to not power up, it would be best to follow up with our support team over the phone in order to see the best next steps. :slight_smile:

Thank you. I will try to call and see if there is any further resolution available.

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