Cannot Access Video When There's Activity

when I try and access some videos I cant. It dosent do anything. But there are some that I can. Has been like this for a few days now. Checked Ring downtime site and it says all things are operational.

Hi @geeyoung! The best first step here will be to remove and reinstall the Ring app on your mobile device. Please also ensure there is not a vpn active on the mobile device. If this concern persists, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.