Can’t view one recording in my history

I had an alert early this morning, and when I woke up this morning and tried to view it, it won’t let me. I can view the ones before and after it but not that one. The other ones have the three dots to the right or it but that ones does not. I’d like to see it because it said it was a person at 1:41am. Anyone found a fix for this or can help? Thanks!

Hi @clintonmcduffie. Thanks for sharing a screenshot to demonstrate what you’re seeing on your end. Would you mind reaching out to our support team regarding this? They’ll be able to pull up your account and review the history with you to determine what may have caused this video to not pull up. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: