Can’t view history in my Ring app any longer

My Floodlight Cam was working flawlessly for the first year I had it, (blue bubbles showing up on Time line every time their was motion) then about 2 months ago it stopped recording in the timeline, & now I can’t review any motion alerts on my camera.(they are not there) I’m even paying for the yearly subscription. About 2 weeks ago I sat on the phone with a [Ring.com](http://ring.com/) CSR to troubleshoot my problem, still couldn’t get it to work correctly. I was hoping yesterday’s (1/7/21) app update would have fixed my issues, but it’s still not working correctly. I honestly don’t know what changed that made it go from perfect to trash. I’m VERY disappointed! Surely I’m not the only one having these issues. Please help!