‎Can’t scan QR code for new Motion Sensor

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Weffer21

Can’t scan QR code for new Motion Sensor

Hi, I just received two new 2nd generation Motion Sensors. I’m trying to set them up and can not scan the QR code for either. I’ve tried on 2 different iPhones. I keep getting an “Error Adding Device” message. Keep trying again and get the same thing. Sry frustrating. Any suggestions?

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08-08-2020 12:58:53

Responses (2)

B
Boone
If you are having dificulty scanning the QR code, then use the option to add device manually.
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08-08-2020 08:10:38
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V
v31
Were you able to solve this problem? I am experiencing the same issue. I am new to Ring and last week I had installed many Ring Alarm devices without any problems. I ordered additional sensors and extenders and tried to install them yesterday. No matter what sensor or extender I use, I have this problem. I scan QR code successfully, I click “USE THIS CODE” and I get “Error Adding Device” message with additional “The operation couldn’t be completed” and “TRY AGAIN”, “START OVER.” I tried to re-install Ring App (ver 5.29.1) and it didn’t help. I tried installation of devices from iMac/Safari and this didn't work either. Can somebody help?
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18-08-2020 03:04:21
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