Can’t pop spotlight cam ball into mount

I purchased a certified refurbished spotlight battery security device. For some reason, the ball wont fit or pop into the mount I have installed. Has anyone had this problem?

Yes but no one has answered yet

Hey neighbors! If you are having any concerns with installation and you feel you may not have the right parts for it, please reach out to support to get the right parts for this and verify the installation is done correctly. For support, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. In the event you need a guide for installation, let me know what Spotlight Cam you have and I can great a help article or video for you. :slight_smile: