Ring Alarm
Browse posts, comment, and join in the discussion about Ring Alarm and Ring Alarm Pro.
J
Can’t pair Kwikset 914 with Ring Alarm
works-with-ring
smart-lock
cs-support
I just installed a Kwikset Smartcode 914 lock. It shows as a compatible lock. I’ve not been successful pairing in with the ring app. I select the 914 I’m the add devices list, press “A” 4 times on the lock (those are the instructions for putting it in pairing mode) and then Ring does the listening but never finds it. I’ve tried resetting the lock (press b 9 times) and then retrying but same thing. Also, there is a QR code so I did try to manually add the lock but it doesn’t recognize it and tells me I may have scanned a different code. Any help?
509 •
0 •
0 •
18-08-2023 06:11:14
Responses (1)
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Caitlyn_Ring
Hi @Jabaugrad. Was this lock ever set up with another Z-Wave hub? If so, I'd try manually removing it from that Z-Wave hub first before attempting to add it in the Ring app. If that still doesn't work, please follow up with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. Make sure to request to speak with the Ring Alarm team specifically, since smart locks are integrated with the Ring Alarm.
0
21-08-2023 11:53:03
•