Can’t get video doorbell 2 to connect to wifi, tried everything the app suggested

Can’t get video doorbell 2 to connect to wifi and I have tried everything the app asked me to do! Other wifi devices connect ok and I am close to router, any ideas what to do??
I have also tried the hard reset

Hi @Karl1. If you are still unable to connect the Doorbell to your wifi network, you may need to look into the router settings to ensure the correct ports are available and open for the Doorbell to connect to. You can read about this in our Ring Help Center Article here. For the Doorbell, if you still cannot get it connected after ensuring the ports are open, please reach out to our support team here.