Can’t get access to shared account

Question

I can’t get access to video doorbell. My husband set up the account and shared it with me but I can’t access it.

Tom_Ring · Answer

Hi @user43327. Are you on the correct [Location](https://support.ring.com/hc/en-us/articles/115005039983)? An alternate Location can be inadvertently created sometimes when adding shared users. On the owners account, does it show that you have access to devices? Also, be sure that you are following the steps listed in this Help Center article [here](https://support.ring.com/hc/en-us/articles/211018223-How-to-Add-Another-Person-to-Your-Ring-Account) to correct add a Shared User. You may need to delete any previous emails/attempts and start over.

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Can’t get access to shared account

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