Can’t connect to new broadband

Has any successfully connected their current doorbell to new broadband? Every time i try it says device registered to previous owner, the guide says log in via app and select disconnect device…there is no function to do this. I’m really stuck can anyone help?

Hi @Stevestew82! It sounds like you’ve changed your network connection, but are the only owner of this device. If this is correct, please check your email for any messages requesting you to authorize the new setup. Switching wifi connection for your Ring device can be done within the same account, in the Ring app’s device health section. There you can select “change network” and it will walk you through the steps to do so.

If you have received this device recently, or purchased it from a previous owner, please follow the steps in our Change of Ownership process. I hope this helps! :slight_smile: