I’ve been having an issue which Tom_Ring addressed and reported as solved in the following post:
I’ve contacted customer service, but they fail to acknowledge that it is an issue and have been unable to help me.
Hi @EddieM. The Pan-Tilt Mount will complete a calibration automatically after booting up. You could try disconnecting the mount and then reconnecting it to your Camera to trigger a fresh calibration. Calibration can also be triggered by the Ring app each time you enter the Home Position step. This step can be reached either in post-setup, or by going through the Device Settings.
If you are unable to calibrate your Pan-Tilt Mount after trying the above, you’ll need to follow up with our support team for further troubleshooting assistance. You can give our support team a call at one of the numbers available here. You can also get in touch with our support team on Facebook @Ring by sending a private message.