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Ring Video Doorbell

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U
Can’t access to my ring doorbell
app-settings
cs-support

Hello to all I hope my topic find you all well I have one issue with my ring door bell I had connected the ring camera with an email and a phone number which I no longer have the problem is that I can't log in to my account because I had activated 2 step verification I have now changed my home address and would like to set up my device from the beginning with a new email and a new phone number I have the QR code to proceed with the setup of my device, but I cannot delete it from my old profile because I have activated 2 step verification with a text message to my old phone number, which I do not have to note that I have a ring protect plan and I pay it from my card every month without being able to use the ring camera if anyone can guide me to access my ring cam I would appreciate it Kind regards Thanks

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21-02-2023 11:07:46

Responses (2)

  • J

    Hello @user37152. You will need to follow up with our support team regarding any account access concerns. The Ring Community is a public forum, so we do not have access to any of your account details and cannot assist with this. Give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

    0

    23-02-2023 04:39:02

    • S

      This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

      0

      25-03-2023 04:39:16

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