Hello to all
I hope my topic find you all well
I have one issue with my ring door bell
I had connected the ring camera with an email and a phone number which I no longer have
the problem is that I can’t log in to my account because I had activated 2 step verification
I have now changed my home address and would like to set up my device from the beginning with a new email and a new phone number
I have the QR code to proceed with the setup of my device, but I cannot delete it from my old profile because I have activated 2 step verification with a text message to my old phone number, which I do not have
to note that I have a ring protect plan and I pay it from my card every month without being able to use the ring camera if anyone can guide me to access my ring cam I would appreciate it
Kind regards
Thanks
Hello @user37152. You will need to follow up with our support team regarding any account access concerns. The Ring Community is a public forum, so we do not have access to any of your account details and cannot assist with this. Give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.