Can not see person at door

A strange man came to the door and ring notified my phone . But I could not see him and live view would not work either . There is no recording of this person on my app . But as soon as he left my ring worked great . Why would this happen ?

Hi @Meme17. That’s an odd occurrence. Is your Doorbell’s Live View working currently? If you test an event by ringing the Doorbell or triggering a motion, are you able to access the recorded event after you test out the event? Also, which model of Ring Doorbell do you have? You can find this information on the original packaging, on the back of the device itself, or on the Device Health page in the Ring App.