Responses (4)

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paul.melcher

While Marley_Ring's answer is useful it is not 100% complete. He mentions that "rotation feature" is only available for certain camera models" What I have discovered is that the rotation feature is NOT available for the Floodlight Camera. I really wish it was ! **Is there any work being done to make this available?** I had to mount the camera on eaves/flashing and due to a *door clearance underneath* the cam, I was forced to rotate the camera upside down. The video of course comes out upside down on my phone. Why is this available on some cams and not others ... isn't it the same code?? Thanks for any help

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12-04-2022 14:13:33

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Tom_Ring

Hi @paul.melcher. We do not advise mounting the Floodlight Cam upside-down because motion is detected from the small bubble on the bottom of the cam. If this is upside down, you will not detect any motion on the ground. I hope this helps.

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26-04-2022 18:06:14

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GwenJ

Hello! Need help, please. This didn't work for me. I'm having the same issue - video is upside down. I have the wired Pro. The video and lights do not have a good range of motion, so I had to install mine I guess upside down (underneath eave). When looking at the installation leaflet that came

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22-06-2022 18:49:22

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Tom_Ring

Hi @GwenJ. As Mentioned earlier in this thread, the Floodlight Cam cannot be mounted upside and if it is, there is no way to rotate the video. If there is information stating that this is how it is supposed to be mounted, please take a picture of it and share it here.

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23-06-2022 22:57:11

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user20085


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08-08-2022 20:26:17

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user32588

This situation just happened to me (Amazon purchased BOTH cams wired flood -plus) came with cam mounted upside down from light. Definitely a assembly line flub (x2)

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08-01-2023 02:00:03

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paul.melcher
Hello @Marley_Ring --- would you please add to this? Thanks very much
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25-04-2022 12:47:08
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paul.melcher

Thank you @Tom_Ring, I appreciate you acknowledging my post. While I clearly understand what you have said here, you did not really answer my questions: From my post above, they were: **Is there any work being done to make this available?** . **Why is this available on some cams and not others … isn’t it the same code??** Orientation should be software, not hardware. Thanks for any insight you can provide.

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02-05-2022 13:12:18

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Caitlyn_Ring

@paul.melcher Aside from the [Indoor Camera](https://ring.com/products/mini-indoor-security-camera), the Ring app is unable to rotate video if your Camera is mounted upside down. If the option to do this was supported in the Ring app, the motion detection would still not work properly as the physica

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02-05-2022 22:47:20

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jlmring
Ring not keeping up with others innovations and ignoring customers suggestionsInstalled min floodlight-cam upside down & it senses motion just fine but upside down on cell videoDue to top of exterior door clearance, the camera can not be mounted with bulb facing downward The interior cans have settings adjustment to turn video upside down to correct this.So why is it so difficult for Ring to apply same setting to the exterior floodlight- can?They refuse to get with it snd adjust to the times, while others will step in and be more responsive!
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11-08-2023 12:12:18
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