Can Anyone Help With this - Customer Services can't

Of course, @RealMarine . Thank you for the update on this. We’ve successfully ruled out mobile device variables related to connection, and this message seems to agree, the next best step will be to check the network. The best thing to check first is RSSI. As you have the Video Doorbell 3, please ensure this is setup using your 2.4 Ghz wifi connection, rather than the 5Ghz.

In this case, this may require a more advanced solution. Feel free to check out also our help center article about ports and protocols. Checking with your internet service provider is also a good way to confirm nothing has changed on the network or ISP side. Looking forward to any updates or solutions you find with this!

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