Ring Security Cameras

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E
Cameras randomly disconnecting and staying disconnected until factory reset
troubleshooting
wireless-security-cameras

I have 5 cameras on my property. I will frequently have one or two disconnect from the wifi and they will be disconnected for days or weeks until i manually do a factory reset. They do not reconnect on their own. I was told by customer support that it is normal to require a factory reset to reconnect, but the unreliability is a major issue for me. Having cameras go out frequently and not reconnect until i do it myself defeats the purpose of having cameras.

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11-07-2022 04:00:32

Responses (3)

  • J

    Mine just did that yesterday. It is a ring stick up cam that lost connection. Even after doing a factory reset TWICE it would not connect. It always ended with “setup not complete.” I have good WiFi so I shouldn’t be having these problems.

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    11-07-2022 05:05:04

    • J

      my camera has similar issue, failed to connect.

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      11-07-2022 08:08:14

      • T

        Hi @easonblake. What is the RSSI for these devices that are falling offline? You can find the RSSI in the Device Health menu of the Ring app. If you have a low RSSI, you may need to add a Chime Pro to your network to improve connectivity.

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        13-07-2022 17:50:19

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