Ring Security Cameras
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Cameras randomly disconnecting and staying disconnected until factory reset
I have 5 cameras on my property. I will frequently have one or two disconnect from the wifi and they will be disconnected for days or weeks until i manually do a factory reset. They do not reconnect on their own. I was told by customer support that it is normal to require a factory reset to reconnect, but the unreliability is a major issue for me. Having cameras go out frequently and not reconnect until i do it myself defeats the purpose of having cameras.
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11-07-2022 04:00:32
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JayJayPee
Mine just did that yesterday. It is a ring stick up cam that lost connection. Even after doing a factory reset TWICE it would not connect. It always ended with “setup not complete.” I have good WiFi so I shouldn’t be having these problems.
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11-07-2022 05:05:04
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