I have 5 cameras on my property. I will frequently have one or two disconnect from the wifi and they will be disconnected for days or weeks until i manually do a factory reset. They do not reconnect on their own. I was told by customer support that it is normal to require a factory reset to reconnect, but the unreliability is a major issue for me. Having cameras go out frequently and not reconnect until i do it myself defeats the purpose of having cameras.
Mine just did that yesterday. It is a ring stick up cam that lost connection. Even after doing a factory reset TWICE it would not connect. It always ended with “setup not complete.” I have good WiFi so I shouldn’t be having these problems.
my camera has similar issue, failed to connect.
Hi @easonblake. What is the RSSI for these devices that are falling offline? You can find the RSSI in the Device Health menu of the Ring app. If you have a low RSSI, you may need to add a Chime Pro to your network to improve connectivity.