Hi neighbors! If the steps listed in the article that Chelsea shared don’t do the trick, I’d also recommend checking the RSSI to make sure your Ring Camera has a good connection to your wifi. If the RSSI looks good and the steps in Chelsea’s article don’t help, our support team can take a closer look into this. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. 