Ring Security Cameras
Cameras keeps detecting spiders and cats as "people"
I set up my motion zones and have them only send me alerts at night- this is important because once my ring actually caught a guy trying to break into my car and the push notification alerted me. But like 99% of the time the push alerts, which wake me up at night on vibrate, say "person detected" when it's just a spider, or a cat. Is there anyway to fix this? What's the point of this feature if it thinks all motion is a person? My heart sinks every time I see "person detected" and have to wait a full minute for the ring to open and show me that it's anything but a person. I don't want to turn the notifications off, as it did actually catch someone attempting to break into my car. But it's making me so anxious the rest of the time. I saw a clip of a ring video once that showed an alert for "package detected" but I can't find that setting anywhere, seems like it would be useful. Any tips??
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18-09-2022 01:43:47
Responses (6)
- S
It's set all the way to the left for sensitivity, to minimum. Smart alerts was set to record and alert person, only record other motion, no alert. I would expect a bug next to the camera to be "other motion" and not a "person" alert, but that's not the case.
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22-10-2022 12:39:35
SAlso, I went to that link and tried smart alerts for my doorbell camera, but there is no package option.
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22-10-2022 12:40:50
- C
Hi @Sarahhjaneyy. The Smart Alerts are designed as an option to help neighbors cut down on the amount of motion notifications they receive, since it provides options such as person alerts, but it may not be the best option for everyone. When bugs or other animals come close to your Doorbell, that motion is likely to be detected. Package Alerts are only available on the following Video Doorbell models: * Video Doorbell * Video Doorbell 2 * Video Doorbell Pro 2 * Video Doorbell 3 * Video Doorbell 3 Plus * Video Doorbell 4 If you have a Video Doorbell model that is not on the above list, then you will not see the Package Alerts feature available in the Ring app. You can verify the model of Doorbell you have by checking the original packaging or the Device Health page in the Ring app.
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24-10-2022 07:44:53
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- U
I am having the same problem. I have an indoor cam in my garage. Every night about 6 times a night it wakes me up because it thinks it detected a person in my garage and it was just a spider web in front of the camera. When I leave home, i have my indoor cams watching as a doggy cam and security. The person detection thinks my dog is a person and while I am out, I get non stop false alerts The bottom line is. Ring's person detection isn't any good. It thinks animals and bugs are people and you can't trust a device that gives you false alarms constantly.
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03-10-2023 02:56:13
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- U
Same problem for me. Constantly detecting bugs as people. To be fair, I see about 5 times more motion detection recordings than person detection, but person detected is still triggered 5-6 times a day. They need to tune their AI algorithms to include many more of these flying and crawling creatures. Until then, we’re stuck with too many false alarms, making this feature useless.
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07-10-2023 03:36:07
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- U
Our cameras are picking up the cats even though I have them set up? How can I stop this as I only want them to pick up humans? My main CCTV is a lot better than these and I would have thought you would have had this simple technology as a market leader on this solution?
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08-10-2023 09:49:27
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Justin_Ring
Hi @Sarahhjaneyy. I would recommend adjusting two Motion Settings to see if it helps. First, would be to check that [Person is the only option turned on in your Smart Alerts](https://support.ring.com/hc/en-us/articles/360032947972-Refining-Your-Motion-Alert-Notifications-for-People-and-Other-Motions-). Second, lower your [Motion Sensitivity](https://support.ring.com/hc/en-us/articles/210243483-Utilizing-Motion-Zones-with-your-Ring-Devices). Keep in mind that even with these adjustments, the Camera can still detect other objects at times, like bugs that are close to your Camera. It will help make it so that it does not happen as frequently. As for Package Alerts, this Help Center article [here](https://support.ring.com/hc/en-us/articles/4406543928212-How-to-Get-Package-Alerts) has more information on the feature. I hope this helps.
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20-09-2022 04:19:26
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