Ring Security Cameras

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M
Cameras don't honor mode settings
modes
app-settings
ios

Hi there,Both of my cameras (Indoor Cam, Stick It Up w/ battery) have suddenly started to ignore mode changes, forcing me to manually change their settings.For instance, I have configured the Indoor Cam to disable motion detection while on Disarmed mode. However, when I switch from Home to Disarmed, the motion detection is still enabled, and I have to manually disable it.See this video demonstrating the example above: - At 0:00 you can see that the Home mode is currently active.- At 0:08 you can see that the motion detection is disabled on the Disarmed mode settings.- At 0:18 you can see how I switch to the Disarmed mode.- At 0:21 you can see how the motion detection is still enabled.- At 0:24 I manually disable the motion detection.As said above, this happens in both of my cameras, and it was working fine before, so I wonder if a recent update has caused this. I made sure the app is up to date.I tried various things: - Remove cameras from my account, factory reset them, and set them up again.- Temporary modified the mode settings and revert them back, to see if the settings were somehow cached.Nothing worked. How can I enforce the cameras to respect the mode settings? Thanks.

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17-09-2021 17:55:43

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