Ring Security Cameras
Browse posts, comment, and join in the discussion about Ring’s indoor and outdoor cameras.
Cameras don't honor mode settings
Hi there,Both of my cameras (Indoor Cam, Stick It Up w/ battery) have suddenly started to ignore mode changes, forcing me to manually change their settings.For instance, I have configured the Indoor Cam to disable motion detection while on Disarmed mode. However, when I switch from Home to Disarmed, the motion detection is still enabled, and I have to manually disable it.See this video demonstrating the example above: - At 0:00 you can see that the Home mode is currently active.- At 0:08 you can see that the motion detection is disabled on the Disarmed mode settings.- At 0:18 you can see how I switch to the Disarmed mode.- At 0:21 you can see how the motion detection is still enabled.- At 0:24 I manually disable the motion detection.As said above, this happens in both of my cameras, and it was working fine before, so I wonder if a recent update has caused this. I made sure the app is up to date.I tried various things: - Remove cameras from my account, factory reset them, and set them up again.- Temporary modified the mode settings and revert them back, to see if the settings were somehow cached.Nothing worked. How can I enforce the cameras to respect the mode settings? Thanks.
595 •
0 •
0 •
17-09-2021 17:55:43
No Responses Found
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates