Cameras disappeared

I have a doorbell cam, indoor cam and stickup cam which were all working fine. Last weekend I added 2 spotlight cams but now the doorbell and indoor cam are no longer visible on my app

Hey @TerryA. Are the devices on different locations? If you go into the Ring app > Main Menu > and tap on the Location above Dashboard, try tapping on any other location names you find here to see if the Devices are under here. In the event you still are unable to find the devices, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

That was it! I didn’t realize I had two locations for the same address. Thank you Chelsea!

1 Like