Camera won’t turn on live video unless on wifi

My security camera all of a sudden will not load live footage while I’m on regular cellular. I can hear and can speak through the camera but it won’t load the live video unless I’m on my wifi. However my doorbell live video works fine like always. This just started not too long ago before it worked just fine. I’m stumped!!! Please help!!

Hi @Ryndvln510. Have you made any changes to your cellular data plan, or any of the security settings for it? These could be preventing you from accessing the Live View on your Ring Camera, especially if there were any changes in your data speeds or the amount of data you have available. Also, make sure if you have any VPNs, these are disabled as Ring is not compatible with VPNs. I hope this information helps! :slight_smile: