Camera won’t reconnect to Wi-Fi

Stick up cam disconnected from Wi-Fi over weekend. Cannot get it to reconnect. Password is fine. Even moved the camera next to modem and still won’t connect. Tried resetting modem and camera.

HI @user15798. If your Ring device isn’t reconnecting to wifi or completing the setup process, try some of the troubleshooting steps below:

  • Attempt the setup process on another smartphone or tablet, if you have one available.
  • Reset your Camera by holding down the setup button for at least 20 seconds. After this reset is done, follow the steps under Set Up a Device to see if the setup completes successfully.
  • If your wifi password has any special characters in it, try changing it to include only alphanumeric characters and then attempt the setup process again.
  • Review our Help Center Article on the setup process not working here for more troubleshooting tips and tricks.

If this concern persists, please follow up with our support team at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.