Camera won’t activate. Light won’t stop activating

Hi there, @KaseyIRL! Thank you for the detailed breakdown of your concern. The RSSI reading you are getting there shows some indications of distance, interference, or both. Our Community post about RSSI helps to break down what these values mean, along with tips to optimize connection.

As a test, feel free to dismount this Camera and bring it inside near your router. From there, change the Camera connection to connect to the router, rather than the Chime Pro. Next, test video connection and recorded videos in that location.

If the Camera is not operating as intended when close to the router, try resetting it by holding the Camera setup button for 20 seconds.

If the above steps do not resolve this concern, this will need a closer look from our support team. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.