Ring Video Doorbell
Camera with black and white lines
 My doorbell has black and white lines when viewing kind of like when a tv screen goes out. Any advice on how to fix this just started recently wasn’t happening before.
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13-11-2021 12:05:41
Responses (3)
- S
Could this be due to a firmware issues? Mine does this too. It feels like this started happening after a firmware install so maybe to make you buy another device? Should be a sealed device, so other than firmware I've no idea how this can happen to such a popular device. It's only the infrared sensor which has this issue, if this starts happening to my back door camera I shall be really concerned. I've put up with it for a year, I had to go out and buy a spot light pro because if this too watch my car. And why would WiFi cause this, that's just nonsense, it would be random corrupted blocks, not lines from left to right. It's digital not analogue!. Either broken fw update or substandard parts I think.
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12-11-2023 05:03:53
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- J
Hi @sivesrutherfordd. If the steps in the solution do not help, give our support team a call for further assistance.
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13-11-2023 07:02:52
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S[Ring Doorbells - White Horizontal Lines in Night Vision - Fix - Products / Video Doorbells - Ring Community](https://community.ring.com/t/ring-doorbells-white-horizontal-lines-in-night-vision-fix/247888)
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09-12-2023 09:31:47
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user2606
I am experiencing this issue too , just started recently. Cannot find anything on help pages or other posts.
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15-11-2021 06:19:01
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