Camera with black and white lines


My doorbell has black and white lines when viewing kind of like when a tv screen goes out. Any advice on how to fix this just started recently wasn’t happening before.

I am experiencing this issue too , just started recently. Cannot find anything on help pages or other posts.

This is odd to see. Try power cycling your Video Doorbell by removing the battery (only if quick release battery model) and putting it back in the Doorbell. As always, check out your RSSI in the device health section of the Ring app, to ensure for optimal wifi signal.

The next best step will be to reset your Video Doorbell by holding the setup button for 20 seconds. Once this step is complete, please reconnect your Ring device by following the steps in this Help Center article.

If this does not resolve your video concerns, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.