Ring Security Cameras
Browse posts, comment, and join in the discussion about Ring’s indoor and outdoor cameras.
Camera unresponsive
Cam is disconnected (says app). Another cam is working properly on the same Chime network. Red (infrared) lights at front are on. Pressing button on top gives no response. Not after one firm touch, not after holding it for 20s, nor 60s.What to do?
871 •
0 •
0 •
27-01-2022 22:06:12
Responses (4)
- J
Well, the cam doesn’t respond in any way after holding the button for 20s. It seems hanging in a mode of just lighting up the infrared leds…
•0
29-01-2022 22:50:10
•
- C
@Jonazklots In this case, I would recommend reaching out to our support team so they can help troubleshoot further. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can take a closer look with you. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. :)
•0
31-01-2022 20:33:14
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Caitlyn_Ring
Hi @Jonazklots. After holding down the setup button for at least 20 seconds, have you tried to set it back up in the Ring App? Use the steps under Set Up a Device to try and walk the Camera through a new setup to see if it responds. Let me know what happens. :)
0
28-01-2022 20:25:15
•