Ring Security Cameras

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camera stopped, no motions, no live view, reseted on top bottom same thing

camera stopped, no motions, no live view, reseted on top, replaced battery - same thing

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08-07-2020 04:13:32

Responses (1)

  • S

    same here. both batteries fully charged but it will not turn on at all or light up with top Button. 30 second reset did not work

    0

    08-07-2020 04:32:05

      W

      Same issue. Stopped working after 3 charges. How do we get a replacement?

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      08-07-2020 20:45:52

      C

      Hey neighbors! Since you're all experiencing a similar concern and have performed basic troubleshooting, it may be best if you give our support team a call at one of the numbers available[here](https://support.ring.com/hc/en-us/articles/213608406). They'll be able to walk through more advanced troubleshooting with you and review the [warranty](https://shop.ring.com/pages/warranty) to determine if your Ring needs to be replaced. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19[here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)

      0

      09-07-2020 18:39:36

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