Hi @user67667. Make sure the battery you're inserting into the Camera is fully charged, and the battery is firmly slotted into place. Then try to reset the Camera by holding down the setup button for 20 seconds. Walk through a new setup in the Ring app using the steps under Set Up a Device. If the Camera is still unresponsive after trying this, please follow up with our support team at one of the numbers available [here.](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us) If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.