As long as the [Event History Timeline](https://support.ring.com/hc/en-us/articles/360000704763-Event-History-Timeline-Information) filter was set for the current day and time, that is the video or snapshot you should see. Please also ensure that your [Ring Protect plan subscription](https://ring.com/protect-plans) is active and up to date. As this seemed to resolve itself overtime, it could likely be due to mobile device connection or WiFi signal interference. Please ensure there is not a VPN enabled on your mobile device. Also, check out your [RSSI in the device health section of the Ring app](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229), to ensure for optimal wifi signal. If this happens again without resolution, or if you need further assistance, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.