Ring Security Cameras
Camera randomly picks up motion
I have recently noticed that my cameras randomly pick up motion. I believe when I first got them a few years ago, they picked up all motion. I am not sure when this problem started. One is in front of the driveway. It picks up my car coming and going about 75% of the time. It picks up my wife's car about 10% of the time. It picks up people walking up the driveway about 50% of the time. I called support and they had me do a reset on the camera which appeared to help but the next day it stopped picking up cars again. I see a lot of other posts with issues like this on their Ring Doorbell. Is this just a flawed product that works some of the time?
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25-08-2021 08:55:58
Responses (9)
- B
@ajd58 Also in general the wired/mains powered Ring devices are more effective than the battery powered ones as the way they work with regards to motion detection is different/includes a "wake up" period.
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26-08-2021 03:29:41
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- A
The camera is pointed straight down the driveway however the second camera shows the driveway from a side view These cameras used to always pick up motion. I know because my phone would vibrate with an alert every time I left and came back. One thing I expect is for them to be consistent which they are not. They may pick up my car leaving but not coming back 30 minutes later. They sometimes pick up my wife's car when she leaves for work at the same time every morning. Mostly it does not detect it. UPS truck came up my driveway yesterday and it did not detect it. A friend recently purchased two cameras and she has the same problem. Unless there is a fix very soon, I'll need to find a better solution.
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28-08-2021 10:22:28
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- A
 The camera worked about 90% yesterday. Today it did not see me drive out but it saw me come back. An hour later it saw me leave but did not see me come backup 30 minutes later.
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31-08-2021 05:01:37
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THi @ajd58. Thanks for sharing this image. From the looks of things, your camera is mounted correctly. I would try making adjustments to your Motion Frequency, as this determines the dwell time your camera has in between recordings. You can learn more about Motion Frequency [here](https://community.ring.com/t/how-to-set-your-motion-frequency/4237). Let me know how this helps.
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31-08-2021 05:43:18
- A
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01-09-2021 05:11:25
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trail-explorer
I think first of all, these sytems aren't perfect. For the price, they do pretty well in my opinion. Also, are your percentage figures a blend of night time and day time numbers? Another factor is how an object moves toward the camera. Are your objects always moving towards the camera in the same manner? These camera, just like motion based security lights, are more sensitive to motion moving across their field of view as opposed to straight towards them. Lighting is another factor, A bit of ambient light helps to trigger motion alert and recording as the camera does not have to rely on PIR sensors.
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26-08-2021 03:22:10
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