Ring Security Cameras
Camera randomly picks up motion
I have recently noticed that my cameras randomly pick up motion. I believe when I first got them a few years ago, they picked up all motion. I am not sure when this problem started. One is in front of the driveway. It picks up my car coming and going about 75% of the time. It picks up my wife's car about 10% of the time. It picks up people walking up the driveway about 50% of the time. I called support and they had me do a reset on the camera which appeared to help but the next day it stopped picking up cars again. I see a lot of other posts with issues like this on their Ring Doorbell. Is this just a flawed product that works some of the time?
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25-08-2021 08:55:58
Responses (9)
- B
@ajd58 Looking at that picture most of the motion will be towards and away from the camera? As mentioned earlier the detection is better across the field of view with PIRs. One suggestion is to try cleaning the camera. The sensors/lens could be dusty or dirty.
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01-09-2021 09:34:06
- A
I'll try cleaning the lens but since this is so inconsistent that I doubt that will fix it. This morning it did not see my car or my wife's car leave. It did not see me come back 1.5 hours later. Some days it does pick up my car. It rarely picks up my wife's car. This is also not an issue with weather or darkness since I leave around the same time every morning and my leaves about an hour later each morning. It is not usually raining so the environment around the cameras are the same.
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02-09-2021 12:25:06
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- F
Where are the ir lights located at on the spotlight cameras i want to tape over them they attact the bugs the spiders build webs and we get dozens of false motion detections if i cover the ir lights clean up the camera area i believe this will stop the 3am wake ups please help and give opinions RING should give us a ir off option tyvm for any help Continuing the discussion from [Disable night vision on Ring Pro video doorbell](https://community.ring.com/t/disable-night-vision-on-ring-pro-video-doorbell/692/15): ir
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04-09-2021 08:48:18
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FOk this is where an electrician told me theWhere are the ir lights located at on the spotlight cameras i want to tape over them they attact the bugs the spiders build webs and we get dozens of false motion detections if i cover the ir lights clean up the camera area i believe this will stop the 3am wake ups please help and give opinions RING should give us a ir off option   infared lights are located and im going to tape the red zone to stop the cycle I will keep you updated
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04-09-2021 09:21:14
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ajd58
I have it set to frequently however that is not the issue. I can come and go and the camera does not capture anything during those times. There are times it should have picked up about 4 or 5 motions in a four hour period but it does not capture anything. Maybe I need to better understand "heat signature"
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01-09-2021 09:27:35
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