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Camera Preview Tile Position Bug - Android 3.66.0
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After updating to Android app version v. 3.65.1 the camera preview tiles are again randomly repositioning themselves several times per day in the Ring app not retaining their order. This is occurring across different Android devices after the app update (Android 13 and 9).
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13-11-2023 03:14:33
Responses (27)
5
Issue seems resolved in Android app update 3.66.0. Received the update yesterday and problem has not returned since installing that version.
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14-11-2023 08:37:19
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5
Issue seems resolved in Android app update 3.66.0. Received the update yesterday and problem has not returned since installing that version.
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14-11-2023 08:37:19
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5
Received Android app update 3.66.0 yesterday and the issue is still present.
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14-11-2023 08:59:11
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J
Hi @5150Joel. Thank you for sharing this concern. Try uninstalling and reinstalling the Ring app on your phone to see if it helps. If not, please give our support team a call to have this further investigated. Give our support team a call at one of the numbers available [here.](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us)
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22-11-2023 06:51:45
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Caitlyn_Ring
Hi neighbors, our team has been able to reproduce this issue in order to develop a fix. The resolution is included in app release 3.69, which is expected to be fully rolled out by February 13th. Please make sure to keep your Ring app updated, and keep in mind that app updates are on a slow rollout over a period of time. Thank you for your patience.
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05-02-2024 05:36:08
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